The Metalcasting Store LLC is committed to respecting and protecting your privacy. We have structured our Web site so that, in general, you can visit The Metalcasting Store on the Web without revealing any personal identifiable information. Once you choose to provide us with personally identifiable information, you can be assured that it will only be used to support your contact/client relationship with The Metalcasting Store. The Metalcasting Store LLC cares about your privacy. We will not sell your personally identifiable information to anyone. Our website address is: https://www.themetalcastingstore.com. 

  1. INFORMATION COLLECTION, USE, AND SHARING. The Metalcasting Store 

LLC uses your personal information for internal purposes only, such as confirming or tracking your order, confirming your receipts of emails, and informing you of new products services, offers, and so on. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of any organization contracted in the fulfillment of an order shipment, or other than as required by law. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. At a minimum, we will always give you the opportunity to opt out of receiving such direct email contact. If you opt-in to be added to a mailing lists, we will email you until you opt-out. You may opt-out of any future contact from us at any time. You can do this at any time by clicking the unsubscribe link in the footer of our email. Of the information we learn about you from your visit to our Web site, we store the following: the IP address from which you access the internet, the date and time, the internet address of the Web site from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us improve features of the site and to make the site more useful. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Cookies help us provide you with a better Web site by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 

  1. REFUND, RETURN, CANCELLATION. The Metalcasting Store LLC stand 

behind our products. All prices specified are retail prices. Prices are current at the time of publication and are subject to change at any time and from time to time without notice. We want referrals through word of mouth. If you are not satisfied in any way, call and talk to us! We will always try to work out a solution to the item(s) in question. If a product will be returned, we highly recommend that you insure all return products and use a trackable shipping method as refunds cannot be issued for items damaged or lost during the return process never received. We have outlined the following guidelines to help make your return a smooth and seamless experience: 

  1. SHIPPING, DELIVERY. Please be assured that your items will ship out within 3 

business days of purchase, if the items are in stock. If not in stock, items produces by order is detailed in the product description and will ship out within 5 business days of purchase. For shipping, we determine the most efficient shipping carrier for your order. The carrier used is United Parcel Service (UPS). Sorry but we cannot ship to P.O. boxes. All International orders will be shipped UPS International. If you are trying to estimate when a package will be delivered, please note the following: 

Credit card authorization and verification must be received prior to processing. UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please call us for charges. 

  1. SECURITY, THIRD PARTY LINKS. We take precautions that are acceptable 

business practices to protect your information. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transmissions. It encrypts all your personal information, including credit card number, name, and address, to transmit in a secure way. We have no on-site server to capture any credit card information. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. When you submit sensitive information via the website, your information is protected in this manner. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to the credit card processor in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. To provide you with increased value, our Web site contains links to other Web sites. These linked sites have separate and independent privacy policies. Please note that these Web sites’ privacy policies may differ from those of The Metalcasting Store LLC. We encourage you to read the privacy statement of any Web site that is linked. For example: Authorize.net and Paypal are used as our credit card processors, and the applicable service may send transactional email messages to you concerning any payments you make. The Authorize.net privacy policy is located at https://www.authorize.net/company/privacy/, and the Paypal privacy policy is at https://www.paypal.com/us/webapps/mpp/ua/privacy-full. 

  1. PRIVACY POLICY CONSENT, UPDATES AND CONTACT INFORMATION 

Our Privacy Policy may change from time to time and all updates will be posted on this page. This online privacy policy applies only to information collected through our website and not to information collected offline. By using our Web site, you consent to our privacy policy. Policy changes will apply only to information collected after the date of the change. In addition, if we make any material changes in our privacy policy that do not affect user information already collected through our site, we will post a prominent notice on our Web site notifying users of the change. If you have any questions, concerns, or comments about our privacy policy you may contact us via telephone at +1(855) 668-6611. 

To return to The Metalcasting Store LLC home page, please click here: https://www.themetalcastingstore.com.