The Metalcasting Store LLC is committed to respecting and protecting your privacy. We have structured our Web site so that, in general, you can visit The Metalcasting Store on the Web without revealing any personal identifiable information. Once you choose to provide us with personally identifiable information, you can be assured that it will only be used to support your contact/client relationship with The Metalcasting Store. The Metalcasting Store LLC cares about your privacy. We will not sell your personally identifiable information to anyone. Our website address is: https://www.themetalcastingstore.com.
INFORMATION COLLECTION, USE, AND SHARING. The Metalcasting Store
REFUND, RETURN, CANCELLATION. The Metalcasting Store LLC stand
behind our products. All prices specified are retail prices. Prices are current at the time of publication and are subject to change at any time and from time to time without notice. We want referrals through word of mouth. If you are not satisfied in any way, call and talk to us! We will always try to work out a solution to the item(s) in question. If a product will be returned, we highly recommend that you insure all return products and use a trackable shipping method as refunds cannot be issued for items damaged or lost during the return process never received. We have outlined the following guidelines to help make your return a smooth and seamless experience:
- Opened products may be returned for an exchange, for any reason. Simply send the product back to us within 7 calendar days of receipt. When we receive your package, we will either issue you a store credit or credit the card used at the time of purchase for the full purchase price of your product, minus any shipping fees within five (5) business days upon receipt of the returned product.
- Unopened and Opened products may be returned as cancellation, for any reason. Simply send the product back to us within 7 calendar days of receipt. When we receive your package, we will credit the card used at the time of purchase for the full purchase price of your product, minus any shipping fees and a 20% restocking fee within five (5) business days upon receipt of the returned product.
- Damaged product and replacement product requested. Return in its original packaging within 7 calendar days of receipt. If there was some error on our part, the return shipping costs will be incurred by us.
- Items are not returnable or refunded if shipped internationally.
SHIPPING, DELIVERY. Please be assured that your items will ship out within 3
business days of purchase, if the items are in stock. If not in stock, items produces by order is detailed in the product description and will ship out within 5 business days of purchase. For shipping, we determine the most efficient shipping carrier for your order. The carrier used is United Parcel Service (UPS). Sorry but we cannot ship to P.O. boxes. All International orders will be shipped UPS International. If you are trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please call us for charges.
SECURITY, THIRD PARTY LINKS. We take precautions that are acceptable
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